Wen's Spa Policies

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​​​Appointment policy:

A Prepay Reservation Fee is Required. When Appointment by in-person or by phone or by text, we require a full payment or prepay an equivalent to 50% of the full payment reservation fee and after services rendered the reservation fee is applied to the services. The full payment or the reservation fee is non- refundable if no show or less than 24 hours cancelations. 

We accept cash, checks, Visa, Mastercard or Discover, etc. If requested, we can supply you with a receipt of payment for you to submit to flexible spending accounts or insurance. Expired appointments are no longer valid. 

 

Book Online policy:

Wen's Spa may require a full payment to secure appointments. Your appointment is not completely booked until payment in full.

 

No show policy:
If you fail to show up for a scheduled appointment, you will be charged the full payment of the scheduled appointment or prepay reservation fee. No refunds.

 

Reschedule /Cancellation policy:
Time is valuable with respect to a massage therapy practice. Please understand that a lost appointment is equivalent to a loss of income and that someone else may have been denied a massage treatment. We understand emergencies occur and sometimes appointments must be cancelled, but we ask that you respect our time. This time is reserved exclusively for you. If you must reschedule or cancel appointments, you have one chance. Please notify us 24 hours in advance to avoid a charge of your online payment or prepay reservation fee.  Reschedule twice in a row will lose the privilege to pre-schedule future appointments.
Reschedule/Cancellation notice less than 24 hours will not be entertained. It's equivalent to a no show.

 

Late policy:
If a client is late, we will make every effort to give the amount of time scheduled for the session. The scheduled fee shall be paid if all the scheduled time can be made up or not.
If the therapist is late, the session will last the full amount of time originally scheduled.

 

All Certificates (gift certificate. coupon and purchases on websites) policy:

All Certificates must be present at the time of the service to be redeemed. We can't be held responsible for lost or stolen certificates. Certificates are non-refundable. Certificates are not redeemable if lost or stolen. Our certificates are valid from one month to one year since the date of purchase. All certificates over expiration date are not valid. A Prepay Reservation Fee is required, and the reservation fee will be refunded after the service is completed.  All other terms and conditions apply equally.

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See more at Wen's Spa.

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​Wen's Spa Disclaimers

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We are not medical doctors and do not give medical advice. Please contact your doctor if you have an unknown medical condition.

 

By signing below, you agreed to the following:
1. I give my permission to receive massage therapy.
2. I understand that therapeutic is not a substitute for any traditional medical treatment or medications.
3. I understand that the massage therapist doesn’t diagnose or recover any illnesses or injuries or prescribe medications.
4. I understand the risks associated with massage therapy include but are not limited to:
* Superficial Bruising
* Short term Soreness or pain
* Exacerbation of undiscovered Injury
5. I have been given a chance to be asked questions about the massage therapy session and my question have been answered.
6. I therefore release the Business and the Individual massage therapist from all liability concerning these injuries that may occur during the massage session.

7. I already know the price of the massage therapy service I have chosen. I hereby agree to choose massage therapy service and payment at Wen’s Spa.

 

 

AGREEMENT BETWEEN YOU AND ME

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Wen's Spa use special technology, no surgery, no injection, no medicine, pure physiotherapy, to clear the systemic circulatory system, have special treatment effects on bone and spinal diseases, and will not cause any harm to the body. If you have any illness or discomfort, please inform the massage therapist. You hereby agree to choose massage therapy service at Wen’s spa. We are not medical doctors and do not give medical advice.

 

 

    

Service hours include:

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Your full amount of time originally scheduled: undress +get dressed + Massage therapy service + your late arrival. 

 

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